Privacy Policy

Effective Date: [Nov, 2023]

Shukrani Foods, a brand under Shukrani Ecommerce, is committed to protecting the privacy and security of all individuals and businesses interacting with our platform. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform, mobile application, and associated services (collectively, the "Services").

By accessing or using Shukrani Foods, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Information You Provide Directly

Account Information: Name, email address, phone number, delivery address, and password when you create an account.
Payment Information: Billing address, credit/debit card details, or mobile money transaction data (processed securely by third-party payment processors).
Order Details: Information about your food orders, preferences, and delivery instructions.
Vendor/Restaurant Information: For our food vendor and restaurant partners, we may collect business details such as vendor/restaurant name, contact information, business registration details, bank account information for payouts, and menu offerings.

b. Information Collected Automatically

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Details about how you interact with our platform, such as pages viewed, time spent, and features used.
Location Data: Real-time location information to facilitate deliveries (with your consent).

c. Information from Third Parties

We may receive additional information about you from:

Payment providers for verifying transactions.
Social media platforms, if you use social logins to access our Services.

2. How We Use Your Information

We use your information to:

Provide, personalize, and improve our Services.
Process and deliver food orders to customers.
Facilitate payment processing and payouts for vendors/restaurants.
Communicate with vendors/restaurants about orders, payments, and platform updates.
Send important notifications, such as order confirmations or delivery updates.
Respond to customer and partner support inquiries.
Conduct research and analyze user and partner behavior to enhance our platform.
Comply with legal obligations.

3. Sharing Your Information

We may share your information in the following scenarios:

With Delivery Partners: To ensure orders are delivered to the correct address.
With Vendors/Restaurants: To share customer order details required for preparation and fulfillment.
With Service Providers: Payment processors, hosting providers, and analytics tools that help us operate the platform.
For Legal Reasons: If required by law or to enforce our Terms of Service.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Retention

We retain your personal and business information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal, regulatory, and accounting requirements.
Resolve disputes and enforce our agreements.

Once your information is no longer needed, we will securely delete or anonymize it. However, some information may be retained for longer periods as required by law or for legitimate business purposes (e.g., transaction records for tax compliance).

5. International Data Transfers

Shukrani Foods operates globally, and your information may be processed and stored in countries outside of your own, including locations where data protection laws may differ.

When we transfer your information internationally, we take steps to ensure it is protected, such as:

Using standard contractual clauses approved by regulatory authorities.
Ensuring our service providers comply with applicable data protection laws.

By using our Services, you consent to the transfer, processing, and storage of your information in other countries.

6. How We Protect Your Information

We implement industry-standard security measures to protect your personal and business data, including:

Data encryption during transmission (e.g., SSL/TLS).
Secure storage of sensitive information.
Limited access to personal and business data by authorized personnel only.

Despite our efforts, no method of data transmission or storage is completely secure. We encourage users and partners to use strong passwords and notify us immediately if you suspect any unauthorized activity on your account.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal and business data:

Access: Request access to the personal or business information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your account or personal data.
Objection: Restrict or object to certain data processing activities.

To exercise these rights, contact us at support@shukrani.shop.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience. These tools help us understand user behavior, improve functionality, and provide personalized content.

You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our Services are not intended for children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our platform with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shukrani Ecommerce (Shukrani Foods)
Email: support@shukrani.shop
Phone: (+256)0 763 79301
Address: St. Peters, Laroo