Terms of Use
Effective Date: [Nov, 2023]
Welcome to Shukrani Foods, a brand under Shukrani Ecommerce. These Terms of Use ("Terms") govern your use of our platform, mobile application, and associated services (collectively, the "Services"). By accessing or using Shukrani Foods, you agree to comply with these Terms. If you do not agree, you may not use our Services.
1. Eligibility
You must be at least 18 years old to create an account and use our Services. By accessing our platform, you confirm that you meet this requirement and are capable of entering into legally binding agreements.
2. Use of the Services
a. Account Registration
To access certain features of the Services, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
b. Accuracy of Information
You agree to provide accurate and up-to-date information during registration and while using the Services. False or misleading information may result in account suspension or termination.
c. Prohibited Activities
You agree not to:
- Use the Services for unlawful purposes.
- Disrupt or interfere with the security or performance of the Services.
- Engage in fraudulent activities, such as placing fake orders or providing false reviews.
- Reverse-engineer, decompile, or disassemble any aspect of the Services.
3. Orders and Transactions
a. Placing Orders
When you place an order through the Shukrani Foods platform, you agree to provide accurate details, including your delivery address and payment information. Once an order is placed, you cannot cancel it unless permitted by the vendor/restaurant or delivery partner.
b. Pricing and Payments
All prices displayed on the platform are inclusive of applicable taxes unless stated otherwise. Payment is processed securely via third-party payment providers. Shukrani Foods is not liable for any errors or delays in payment processing caused by these providers.
c. Vendor/Restaurant Responsibilities
Our partner food vendors and restaurants are responsible for preparing and fulfilling orders as per the details provided. Shukrani Foods does not guarantee the quality, quantity, or availability of food items offered by vendors/restaurants.
4. Delivery Services
a. Delivery Timeframes
Delivery times are estimates and may vary based on factors such as location, weather, or vendor/restaurant preparation times. Shukrani Foods is not responsible for delays caused by factors beyond our control.
b. Delivery Fees
Delivery fees, if applicable, will be displayed at checkout. These fees are non-refundable unless otherwise specified.
c. Customer Responsibilities
You must ensure that the delivery address provided is accurate and accessible. If a delivery fails due to incorrect or incomplete address information, additional fees may apply for reattempts.
5. Vendor and Restaurant Partnerships
Shukrani Foods partners with food vendors and restaurants to offer a diverse range of food options. While we strive to work with reliable partners, Shukrani Foods is not responsible for:
- The quality or safety of food provided by vendors/restaurants.
- Errors in orders or missing items.
- Actions or omissions of vendors/restaurants, including delays or cancellations.
If you have issues with an order, you may contact our support team at support@shukrani.shop.
6. Intellectual Property
All content on the Shukrani Foods platform, including logos, trademarks, text, images, and software, is the property of Shukrani Ecommerce or its licensors. You may not copy, modify, or distribute any content without prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law:
- Shukrani Foods and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
- Our total liability for any claims related to the Services will not exceed the amount you paid for the specific transaction giving rise to the claim.
8. Termination
We may suspend or terminate your account and access to the Services at any time if you violate these Terms or engage in activities that harm the platform or its users. Upon termination, your rights to use the Services will cease immediately.
9. Changes to the Terms
Shukrani Foods reserves the right to update or modify these Terms at any time. The latest version will be posted on our platform with an updated "Effective Date." Continued use of the Services after any changes constitutes acceptance of the revised Terms.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Republic of Uganda. Any disputes arising from these Terms or the Services will be resolved through arbitration or in the courts of law.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Shukrani Ecommerce (Shukrani Foods)
Email: support@shukrani.shop
Address: St. Peters, Laroo